Responsibilities:
1.Handle international customers' calls, emails and live chat enquiries regarding pre-sales, shipping and product details related.
2.Handle the after sales service enquiries
3. Liaise with Logistics, After Sales Service and global boutiques on daily basis
4.Follow up the offline store enquiries and complaints
5. Other ad-hoc projects assigned by the manager
Requirements:
1. Minimum 2 years relevant experiences in customer service/ luxury retail field
2.Proficient with MS Office
3. Good command of English, Chinese and French/Italian spoken and written.
4.Able to work independently with minimal supervision
5.Strong sales-oriented mindset
6. Great communication and interpersonal skills
职责:
1.处理国际客户的电话、电子邮件以及与售前、发货和产品相关的实时聊天查询。
2.处理售后服务咨询
3.每天与物流、售后服务和全球专卖店保持联系
4.跟进线下店铺的查询和投诉
5.经理分配的其他临时项目
要求:
1.2年以上奢侈品零售行业客户服务经验
2.熟使用MS Office办公软件
3.良好的英语、汉语和法语/意大利语听说读写能力。
4.能够在最少的监督下独立工作
5.强烈的销售导向思维
6.良好的沟通和人际关系技巧